Privacy Policy

1. Introduction and Scope

baim4d ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when you register an account, use our online betting and casino platform, or interact with our services. This policy applies to all users of baim4d, including residents of Indonesia accessing our football betting (commonly referred to as bandar bola in Indonesian), live casino tables, slot games (including popular slot gacor titles), togel (Toto Gelap, Indonesia's traditional numbers lottery) draws, Crash Games, and other gaming products.

By creating an account on baim4d or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you must not use our platform. We reserve the right to update or modify this Privacy Policy at any time. Material changes will be communicated via email to your registered address or through a prominent notice on our website. Continued use of baim4d after such changes constitutes your acceptance of the revised policy.

2. Information We Collect

2.1 Personal Information Provided During Registration

When you register an account on baim4d, we collect the following personal information:

• Full Legal Name: Your complete name as it appears on your Indonesian national identity card (KTP Nasional).
• Date of Birth: Required to verify that you are at least 21 years of age, in compliance with our age-restriction policies.
• Email Address: Used for account verification, communication, password recovery, and promotional notifications (if you opt in).
• Phone Number: Used for two-factor authentication (2FA), account security alerts, and customer support contact.
• Residential Address: Your current street address, city, province, and postal code in Indonesia.
• Username and Password: Your chosen account credentials for logging in to baim4d.

2.2 Know Your Customer (KYC) Verification Documents

To comply with international anti-money-laundering (AML) regulations and to protect your account from fraud, we require all players to complete identity verification (KYC) before making withdrawals. During the KYC process, we collect:

• Indonesian National ID (KTP Nasional): A clear photograph or scanned copy of the front of your KTP card.
• Selfie Verification: A photograph of yourself holding your KTP next to your face, confirming you are the rightful owner of the identity document.
• Proof of Address: A recent utility bill, bank statement, or government-issued document showing your current residential address (document must be dated within the last three months).
• Payment Method Verification: Screenshots or documents confirming ownership of the bank account or e-wallet (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja) you use for deposits and withdrawals.

All KYC documents are stored securely on encrypted servers and are accessible only to authorized compliance and customer support personnel.

2.3 Transaction and Gameplay Data

We automatically collect and store records of your financial transactions and gaming activity on baim4d, including:

• Deposit amounts, deposit methods, deposit timestamps (in Western Indonesia Time / WIB).
• Withdrawal amounts, withdrawal methods, withdrawal request timestamps, and withdrawal approval/rejection status.
• Betting history: sports bets (football, basketball, volleyball, badminton, MotoGP, E-sports), casino wagers (Baccarat, Roulette, Blackjack, Sic Bo), slot spins, togel lottery tickets, and Crash Game rounds.
• Bonus claims, bonus wagering progress, and bonus forfeitures.
• Win/loss records, account balance changes, and cumulative profit or loss statistics.

This data is used to provide you with a complete transaction history, resolve disputes, detect fraud or bonus abuse, and comply with financial record-keeping regulations.

2.4 Technical and Device Information

When you access baim4d, our servers automatically collect certain technical information to improve platform performance, enhance security, and troubleshoot issues:

• IP Address: Your device's public IP address, used for geolocation verification (ensuring you are accessing from Indonesia), fraud detection, and security monitoring.
• Device Information: Operating system (Android, iOS, Windows, macOS, Linux), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, and device type (mobile, tablet, desktop).
• Cookies and Session Data: We use cookies to keep you logged in, remember your preferences, and analyze site usage. See Section 8 for detailed information on our cookie usage.
• Login History: Timestamps, IP addresses, and devices used for each login session, displayed in your account security dashboard.

2.5 Communication and Support Records

If you contact our customer support team via live chat, email ([email protected]), or phone, we collect and store transcripts and recordings of those communications for quality assurance, training purposes, and dispute resolution.

3. How We Use Your Information

baim4d uses your personal information for the following purposes:

• Account Creation and Management: To create, maintain, and secure your player account.
• Identity and Age Verification: To confirm you are at least 21 years old and a resident of Indonesia, as required by our Terms & Conditions.
• Processing Deposits and Withdrawals: To facilitate secure financial transactions via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay).
• Fraud Detection and Prevention: To monitor betting patterns, detect collusion, identify multiple accounts, and prevent money laundering or bonus abuse.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance in Indonesian or English.
• Compliance with Legal Obligations: To comply with anti-money-laundering (AML), counter-terrorist financing (CTF), and international gaming regulations.
• Responsible Gaming Tools: To implement deposit limits, loss limits, session time limits, and self-exclusion periods you request through our Responsible Gaming tools.
• Platform Improvement and Analytics: To analyze user behavior, optimize game selection, improve website performance, and develop new features.
• Marketing and Promotions (with your consent): To send you promotional emails about bonuses, tournaments, seasonal campaigns (Indonesian Independence Day on 17 August, Idul Fitri, Ramadhan, Imlek, Nyepi), and new game releases. You can opt out of marketing communications at any time via your account settings or by clicking "Unsubscribe" in any promotional email.

4. How We Share Your Information

4.1 No Sale or Rental of Personal Data

baim4d does not sell, rent, lease, or trade your personal information to third parties for their marketing purposes. Your data is yours, and we respect that.

4.2 Sharing with Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating baim4d. These service providers are contractually obligated to use your data only for the specific services they provide to us and to maintain the same level of data protection we enforce. Service providers may include:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) that process your deposits and withdrawals.
• KYC Verification Vendors: Third-party identity verification services that confirm the authenticity of submitted documents.
• Game Providers: Casino software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) that deliver live dealer tables, slots, and other games.
• Cloud Hosting and Security Services: Infrastructure providers that host our servers and protect against DDoS attacks, malware, and unauthorized access.
• Customer Support Platforms: Live chat and ticketing systems used by our Indonesian-speaking support agents.

4.3 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law, court order, subpoena, or government authority, or if we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, including anti-money-laundering (AML) and counter-terrorist financing (CTF) reporting requirements.
• Protect the rights, property, or safety of baim4d, our users, or the public.
• Detect, prevent, or investigate fraud, security breaches, or illegal activities.
• Enforce our Terms & Conditions and other agreements.

4.4 Business Transfers

In the event that baim4d is acquired by, merged with, or sells substantially all of its assets to another company, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email and a prominent notice on our website if such a transfer occurs, and the new entity will be required to honor this Privacy Policy.

5. Data Security Measures

baim4d implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same encryption standard used by banks and financial institutions.
• Secure Password Storage: User passwords are hashed using bcrypt or similar one-way cryptographic algorithms. We never store plain-text passwords, and our staff cannot view your password.
• Two-Factor Authentication (2FA): We offer optional two-factor authentication via SMS or authenticator apps (Google Authenticator, Authy) to add an extra layer of account security.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions (customer support, compliance, finance). All employees sign confidentiality agreements.
• Regular Security Audits: We conduct periodic penetration testing, vulnerability assessments, and code reviews to identify and address security weaknesses.
• DDoS Protection and Firewall Systems: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) mitigation.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.

6. Data Retention and Deletion

baim4d retains your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active Accounts: Personal and transaction data is retained indefinitely while your account remains active.
• Closed Accounts: If you voluntarily close your account or if we terminate your account for Terms violations, we will retain your data for a minimum of seven (7) years to comply with financial record-keeping and anti-money-laundering regulations.
• KYC Documents: Identity verification documents are retained for at least five (5) years after account closure, as required by international AML/CTF compliance standards.
• Marketing Data: If you unsubscribe from promotional emails, we will stop sending marketing communications but will retain your email address on a suppression list to ensure we do not inadvertently re-subscribe you.

You may request deletion of your personal data by contacting [email protected]. We will honor your request to the extent permitted by law, but please note that certain data must be retained for legal, regulatory, or security reasons.

7. Your Privacy Rights

As a baim4d user, you have the following rights regarding your personal information:

• Right to Access: You can view and download your account information, transaction history, and betting records from your account dashboard at any time.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it through your account settings or by contacting customer support.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements. Contact [email protected] to submit a deletion request.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes by opting out of promotional emails or contacting our support team.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format (e.g., CSV or JSON) for transfer to another service.
• Right to Withdraw Consent: Where we rely on your consent to process your data (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days.

8. Cookies and Tracking Technologies

baim4d uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These include session cookies that keep you logged in and authentication cookies that verify your identity. Essential cookies cannot be disabled.
• Performance and Analytics Cookies: Used to track how you interact with baim4d, which pages you visit, how long you stay, and which features you use. This data helps us improve platform performance and user experience. These cookies do not identify you personally.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options.
• Advertising and Marketing Cookies (with your consent): Track your browsing behavior to deliver personalized promotional offers and targeted advertising. You can opt out of these cookies through your browser settings or our cookie consent banner.

You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of baim4d, such as staying logged in or saving preferences.

9. Third-Party Links

baim4d may contain links to third-party websites, game providers, or payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by baim4d.

10. Children's Privacy

baim4d is intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21, we will immediately close the account and delete all associated personal data. If you believe a minor has registered an account on baim4d, please contact us immediately at [email protected].

11. International Data Transfers

baim4d operates internationally and may store or process your personal information on servers located outside of Indonesia. When we transfer your data to other countries, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. By using baim4d, you consent to the transfer of your information to countries that may have different data protection standards than Indonesia.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of baim4d after any changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the baim4d platform (Indonesian and English support)

We are committed to resolving any privacy concerns you may have in a timely and transparent manner.